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RESPONSIVENESS TO USERS
September 29th 2015

QUEENS MUSEUM, NEW YORK, USA
Prerana Reddy, Director of Public Programs & Community Engagement at the Queens Museum in New York, talks about the work of the museum in: understanding Queens’ diverse resident base; partnering with local organizations; developing popular events, many in collaboration with local cultural producers.

ALMERE CENTRAL LIBRARY, NETHERLANDS
Chris Wiersma, Director of the New Library in Almere, a NewTown near Amsterdam, outlineS how the central library was redesigned based on the changing needs and desires of library users and, in 2010, reopened as a thriving community hub that looks more like a bookstore than a library – with staff trained in marketing and customer service.

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